Privacy Policy

We collect two kinds of information. General Information is anonymous data that helps us understand trends and improve your experience, such as the number of nights booked, guests' age range and country of origin, room rates, and how visitors use our website.

Personal Information is any information that identifies you. When you make a reservation or check in, we may ask for your name, email address, phone or WhatsApp number, home address, and how your account will be settled. For guest registration we may take a copy of your passport. We may also ask about room preferences, accessibility needs, or other details that help us prepare for your stay.

When you enquire about owning or investing in one of our villas, we may also ask for your country of residence, budget range, and the details needed to prepare a proposal or sale agreement.

Our contact, villa booking, and journal subscription forms collect the details you choose to enter: your name, email address, WhatsApp number, country, budget range, stay dates, number of guests, and message. These details are sent to our team at info@xamarasgroup.com through a secure email forwarding service and are used only to reply to you and handle your request.

If you message us on WhatsApp, that conversation is also subject to WhatsApp's own privacy policy.

We use a small number of cookies. One remembers the language you choose. If you pick a language that is translated automatically by Google Translate, Google sets a cookie to remember that choice. Embedded content such as maps (Google Maps) and our digital brochures (Heyzine) may set their own cookies. We do not use advertising cookies.

Where sensitive information is concerned, Xamaras Group takes greater care over who has access to it and what it is used for. Except as stated in this policy, sensitive information will not be used or disclosed for any purpose other than the one it was collected for without your consent.

When we collect sensitive information, we will tell you why. If we need to disclose it to anyone outside Xamaras Group (including our associated companies and security contractors), we will ask for your consent first. We may, however, disclose sensitive information to the police or where required by law without your consent.

If you do not provide the Personal Information we need, we may be unable to accept your reservation. We also reserve the right to ask people who visit you, or who claim to be visiting you, for identification, and to decline entry to anyone who is unable or unwilling to provide it.

If you wish to stay with us anonymously, we may be able to accommodate your request, but we cannot guarantee it. If we accept an anonymous stay, you will not be able to book in advance, you will need to pay for your accommodation at check-in, and you will be asked to leave a security bond, which is refunded on departure once the villa is left in order and all services have been paid for.

Some information, such as your name and billing details, is essential. We use it to confirm your reservation, to contact you during your stay for reasons such as security or when a visitor arrives, and to make sure goods and services you request are paid for.

If you share lifestyle information, we use it for two purposes. The first is to meet or exceed your expectations, for example by preparing your preferred villa set-up before you arrive. The second is your peace of mind: if you tell us about a disability or medical need, our team can take it into account, and it may be shared with our staff, contractors, or emergency services if needed for your wellbeing in an emergency.

We may also use your Personal Information to share news, events, special offers, and updates on our projects that we believe may interest you, usually by email or WhatsApp. We may also contact you about matters arising from your stay or your enquiry. You can ask to be removed from our mailing lists at any time, free of charge.

We may share General Information with our partners, associated companies, advertisers, government agencies, travel and property agents, or the media. Other than as stated in this policy, we will not share your Personal Information with any third party outside Xamaras Group and government agencies.

We may send you information on behalf of our partners, but we will not give them your Personal Information without your express permission, unless they are Xamaras Group associated companies bound by this or a similar privacy policy.

We may keep the content of documents you send us, including emails and messages. Any Personal Information they contain will only be used or disclosed as set out in this policy.

When we work with companies that may receive or access Personal Information, such as booking, payment, email, or hosting providers, we make reasonable efforts to keep your information secure. We choose providers that are bound by applicable data protection laws, including Indonesia's Personal Data Protection Law (Law No. 27 of 2022), or that agree to contract terms protecting your information.

These terms set out why and how information may be used, require it to be kept confidential and secure against unauthorised access, loss, or misuse, and oblige providers to keep it accurate and up to date.

You may ask what Personal Information we hold about you. We are happy to help, subject to any exceptions allowed by law, and may ask you to verify your identity first. To update or correct your information, or to add details you have not provided before, contact us at info@xamarasgroup.com.

We protect your Personal Information with industry-standard encryption for passwords, safeguards for information held on computers, in offices, and in archives, measures against unauthorised access, modification, use, or disclosure, and back-up systems against accidental or malicious loss. Team members with access to your Personal Information are required to keep it confidential. We keep Personal Information only for as long as it is needed for the purposes described here or as required by law.

By making a booking, staying with us, enquiring through this website, or using our services without providing a written objection, you agree to our use of your Personal Information in line with this policy. If at any time you do not agree, please let us know in writing.

This policy and our actions are subject to the laws of the Republic of Indonesia. If you feel Xamaras Group has not handled your Personal Information in line with this policy or the law, please write to us at info@xamarasgroup.com.

We may update this policy from time to time. The latest version is always published on this page, with the date it was last updated.